About the role
We are seeking a highly motivated and enthusiastic student who is passionate about employee ownership to join our team as a Customer Success Student Worker. In this role, you will work closely with our customer success team, assisting with various tasks related to client onboarding, ongoing support, and renewals. As a member of this team, you will have the opportunity to learn about customer success processes and strategies, work closely with our customers, and gain valuable experience in a fast-paced SaaS environment.
First a little more about Share Council…
Share Council is an employee ownership platform for organizations that want to make an impact. It was founded on the premise that the world's biggest problems are just getting bigger - while the world's richest are just getting richer. This cannot be the goal. So we decided to fix both, by making co-ownership the new social norm. We work with more than a hundred clients like Tony’s Chocolonely, Seepje, Mywheels, Bunq and The Seaweed company. Our office is located in the heart of ‘De Pijp’ in Amsterdam, we offer flexible working hours and as cherry on the cake possibly equity (ownership) down the road.
What you will do
- Assist with customer onboarding tasks, such as setting up new accounts and providing training and support to new customers
- Work with our customer success team to ensure customer satisfaction by responding to inquiries, resolving issues, and providing proactive support
- Monitor customer usage data and identify opportunities for upselling and renewals
- Collaborate with other teams within the company to continuously improve our products and processes
- Participate in team meetings and training sessions to learn about customer success practices and strategies
What you will need
- You are currently enrolled as a student in a relevant field, such as business, law or communications
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical thinking abilities
- Ability to work in a fast-paced environment and manage multiple tasks at once
- Basic knowledge of SaaS products and customer success strategies
- Willingness to work approximately 20 hours per week
What's in it for you
- Innovative scale-up environment with hyper growth potential;
- A culture where autonomy, passion and daring to do things differently are of paramount importance;
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members;
- Our office is located in De Pijp in Amsterdam where we work together as much as possible, including lunch and walking breaks (with our office dog Lunie).
Do you want to work with us? Please let us know that you are interested. This can be done by sending an email with a cover letter and resume. Let us know if you have any questions about the application process or the activities.
